AC Hotel by Marriott Birmingham

The welcome & professionalism of reception manager Orchid really made a difference. The room was modern, well decorated & clean with great bathroom & view over the canal. The area is safe & secure with almost all Central Birmingham within easy walking distance. Around the hotel are a variety of bars & restaurants to suit all budgets & preferences, including the option of al-fresco dining during Spring & Summer. Breakfast has a good range of offerings in the usual buffet style, with additional cooked-to-order hot items. The coffee bar on the ground floor is useful & popular (25% discount for guests!). Overall an oasis of relaxed efficient hospitality in the heart of Britain's second city.

Excellent staff - Adam, the chef, was always on hand. His steam veg every morning for breakfast was delicious. Both managers and reception team were just all fabulous and welcoming and took time to say hello given. Get me coffee from the black sheep given I was there for 5 days. I even got an earlier check-in, which was unexpected. The team dealt with it so well. The room was so clean! Cleaning staff were so polite and tidy and friendly. Even the nighttime staff when I ordered a cheeky mc donalds were helpful and smiley at midnight lool. I really had the best time. I'll be back! Also, there are no carpets in the room, just good wipeable flooring, which, for me, was the reason AC secured my initial booking!

We encountered an issue with the lifts on arrival, but the receptionist was very friendly and helpful, which was a great start to our day. Our room was spacious and well-equipped with everything we needed, though it would have been nice to have a few extra tea sachets and some biscuits provided as a thoughtful touch. We added breakfast to our stay on the day, and there was plenty to choose from. However, I felt the buffet could have been a bit hotter. The hotel itself was clean and tidy, with beautiful surroundings in a great location. I couldn’t fault the staff for their attentive care and attention to detail. We had a great nights sleep and it was a very quiet hotel.

Location, high finish standard to everything. Great amenities. Very tentative staff also. Top marks to staff they are brilliant. Massive rooms beds are huge. Really impressed.

Everything! The location was perfect, everything was very clean and comfortable. The room and bathroom were a very good size too. We paid extra in the morning for full breakfast too which was very good. All of the staff were very helpful and friendly, but I’d like to give a particular shoutout to Ian, who had been absolutely lovely and responsive to our questions before we arrived, and greeted us so warmly even when we checked in late at night due to train delays.